COLLECTION:

1)    Items left unattended for collection, are done so at customers own risk.  ParcelUK accepts no responsibility whatsoever.

2)      The customer must be in or leave the consignment in a easily accessible place for the courier to collect from and this must be advised on your order.  For your own confirmation it is advisable to personally hand over the consignment to the courier.  If the courier has been unable to collect  on the day selected for,  a re-collection charge of £6+vat for a wasted journey is      applicable. Original charge is non-refundable.

3)    Collection times cannot be guaranteed.

DELIVERY:

1)     Deliveries are 99% guaranteed to arrive on time.

2)    If requested that the items are left unattended on delivery, are done so at customers own risk. ParcelUK accepts no responsibility whatsoever.

3)    If you are out of delivery address on the first attempted delivery, courier will leave a card. You can contact local depot and arrange second delivery.

4)     All consignments must be signed for upon reaching their destination, unless stated on original order that item can be left by courier in the absence of the destination customer. 

5)    If there are two failed delivery attempts,  the recipient will then have 7 working days to collect the consignment from their local depot.  If the recipient has not collected the parcel from their local depot, the parcel will automatically return to the sender.

 6)    The customer paying for order is responsible to ensure that the recipient to the consignment has been informed to inspect the packaging before signing.  If the packaging has been damaged the customer may refuse the consignment or accept the consignment and sign the word 'DAMAGED’ on the Proof of Delivery form.  If 'DAMAGED' has not been marked on Proof of delivery form then a claim is not possible.

 CHANGE & CANCELLATION :

1)    Once an order has been booked and a change of collection address is required prior to day of collection, is free of charge.

If a change of collection address is required on the day of collection a fee of £5.00 is applicable for a ‘Wasted Journey’.

2)    Once an order has been booked and a change of delivery address is required prior to day of collection, is free of charge. 

If a change of delivery address is required after collection and prior to delivery, no refund is due and a full fee will be charged as this has to be re-booked a a totally new order.

3)    Cancellation prior to the day of collection will result in a minimum adminstration charge £5.00 or 10% of total order value.

4)    Once items have been collected no re-funds are available.

5)    Once collection has been attempted but collection failed,  refund is available, but a collection fee £10 is applicable.