1) All parcels must be inspected upon delivery before signing.  If the package appears damaged please sign the form produced by the driver but state the word ‘damaged’ next to signature.  Also if for any reason the delivery address is unable to inspect each package, please sign the form produced by the driver but state the word 'damaged' next to signature. No claim can be processed unless signed for as 'damaged'.

2) No claims can be processed on our prohibited freight list and our restricted litem list. Click here to view our prohibited Item list

3)  If a claim is appropriate, please contact us within 24 hours of the consignment being delivered.  Failure to do so will result in no claim being able to be processed.

4)  We will require a copy of the cost price receipt and a full description of the packaging surrounding the consignment and damage (if any) to the packaging must be sent to us within 4 days.   We must also have confirmation of exact damage of the items in the consignment itself.  This must be sent by email or fax within 4 days.

6)  NO claim can be processed for carriage costs or for any loss of earnings for failure of collection or delivery and we offer no liability whatsoever for the cost of  packaging of the parcels.

 7) Our Parcel services standard liability cover is at maximum £100.00 per consignment, should your claim be successful and terms & conditions complied with.